Privacy Policy
Last updated: December 28, 2025
1. Introduction
AK Labs ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and related services.
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email, company name) when you contact us or schedule a consultation
- Project details when you request a quote or consultation
- Communications when you contact our team
2.2 AI Chat Conversations
When you use our AI-powered chat assistant on this website, we collect and store:
- Your questions submitted to the AI chat
- AI-generated responses
- IP address (for rate limiting and abuse prevention)
- Browser User-Agent information
- Timestamp of conversations
This data is stored in a secure database (Prisma Postgres with SOC 2 certification) and is used to:
- Improve the quality of AI responses
- Provide technical support when users report issues
- Protect against spam and abuse through rate limiting
- Understand user needs and improve our services
We do not share chat conversations with third parties except for the AI service provider (Anthropic Claude) necessary to generate responses. Chat logs are retained for service improvement purposes.
2.3 Analytics Data
We use Vercel Analytics and Speed Insights to understand website usage and performance:
- Page views and navigation patterns
- Geographic location (country/city level)
- Device and browser information
- Performance metrics (page load times)
This data is anonymized and does not include personally identifiable information.
3. How We Use Your Information
- To provide and maintain our services
- To respond to your inquiries and provide customer support
- To send you project updates and important communications
- To improve our website, AI chat responses, and services
- To protect against spam, abuse, and security threats
- To analyze website usage and optimize user experience
- To comply with legal obligations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit (HTTPS/TLS) and at rest
- Rate limiting to prevent abuse
- CORS protection to prevent unauthorized API access
- Secure database storage with SOC 2 certified provider
- Regular security assessments and updates
- Access controls and authentication mechanisms
5. Third-Party Services
We use the following third-party services to operate our website:
- Anthropic Claude AI - For generating AI chat responses (your questions are processed by Anthropic's API)
- Prisma Postgres - For secure database storage of chat logs (SOC 2 certified)
- Vercel - For website hosting and analytics
- Cal.com - For scheduling consultations
- Resend - For email communications
These services have their own privacy policies:
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data (including chat conversation history)
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us at contact@aklabs.dev
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Chat conversations: Stored indefinitely for service improvement, but can be deleted upon request
- Contact information: Retained as long as there is an ongoing business relationship
- Analytics data: Aggregated and anonymized, retained for statistical analysis
8. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence, including the United States and Singapore (database location). We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. Cookies and Tracking
We use minimal cookies and tracking technologies:
- Essential cookies: Required for website functionality
- Analytics cookies: Vercel Analytics for performance monitoring (anonymized)
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
11. Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated through our website or via email. The "Last updated" date at the top indicates when changes were last made.
12. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Email: contact@aklabs.dev
Location: Seoul, South Korea